Description
We are seeking an Instructional Support Specialist to support customer requirements for our clients and assist with all aspects of adult training.
Responsibilities:
- Actively collaborate with team members
- Manage projects independently with competing priorities
- Support and manage the day-to-day support of learning programs
- Assist instructor cadre in classroom reservation and set-up
- Communicate with senior managers to plan, organize, and track the curriculum
- Assist with conducting assessment, surveys, and focus groups
- Create and distribute post-training surveys and evaluations
- Collect, compile, and analyze student training data and prepare reports for clients
- Identify and support opportunities to expand project scope beyond current deliverable and actively share information about clients' emerging support needs and trends with team members and management
Requirements:
- Must have an active TS/SCI with poly
- Bachelor’s degree and at least 4+ years of equivalent work experience
- 5+ years working with mission support
- Excellent facilitation skills that engage participants and students
- Manage complex relationships with stakeholders in an environment with short deadlines and high business impact
- Demonstrated experience using office productivity software
- Aptitude for accurate and detail-oriented work
- Strong customer service skills
- Solid organizational skills, including ability to manage competing priorities for self and others, meet deadlines, and exercise good judgment
- Effective interpersonal and communication skills (written and oral) for providing customer service in a diverse academic environment, and for interacting with senior client management, client and adjunct faculty, and students
- Well-developed analytical and problem-solving skills
- Ability to negotiate fairly and rationally, and exercise sound judgment under time pressure or in emotionally charged situations
Desired:
- Instructional Design Certificate
- Experience with the following software: Captivate, Camtasia, Moodle, Articulate 360, Blackboard
- Experience with Tableau data visualization software
- Experience with DigiLearn or other LMS
Pay Range: $65,650.00 - $118,675.00