Endpoint Engineer

We are seeking an experienced Endpoint Engineer to join our team. As an Endpoint Engineer, you will be responsible for configuring, deploying, monitoring, troubleshooting, and maintaining Windows, macOS, iOS/iPadOS, and Android endpoints in corporate-owned and BYOD scenarios.

Responsibilities:

Endpoint Engineering & Administration (25%)

• Configure, deploy, monitor, troubleshoot, and maintain Windows, macOS, iOS/iPadOS, and Android endpoints
• Implement approved configuration profiles, compliance policies, application assignments, enrollment methods, device actions, and lifecycle processes
• Investigate device-health, enrollment, configuration, and policy issues and complete remediation or escalation

Patching, Compliance & Vulnerability Remediation (20%)

• Execute operating system, application, driver, and firmware patching activities
• Monitor endpoint compliance, configuration health, vulnerability findings, encryption status, and policy drift
• Perform approved remediation actions and escalate recurring or high-risk conditions

Application Packaging & Delivery (20%)

• Own the delivery and maintenance of assigned application packages
• Create, test, document, deploy, and maintain Windows, macOS, and mobile application packages
• Investigate deployment failures and improve packaging quality, reliability, and supportability

Automation & Continuous Improvement (15%)

• Develop and maintain PowerShell scripts, Microsoft Graph integrations, workflow automations, dashboards, or AI-assisted operational capabilities
• Improve runbooks, knowledge articles, engineering documentation, monitoring, and repeatable support procedures
• Identify recurring work and failure patterns and recommend practical engineering improvements

Incident, Problem & Change Support (10%)

• Troubleshoot endpoint incidents and requests, collect and interpret diagnostics, maintain accurate ticket updates, and resolve or escalate issues
• Support P1/P2 incident response when assigned and contribute to root-cause analysis, problem management, and corrective-action activities
• Prepare and execute endpoint changes in accordance with established testing, change-control, communication, and rollback requirements

Engineering Collaboration & Development (10%)

• Work with the Lead Digital Workplace Engineer and peer engineers to execute platform roadmaps, modernization initiatives, service improvements, and technical standards
• Partner with Digital Workplace Operations, the Global Service Desk, Cyber Security, Identity and Access Management, Infrastructure, Service Management, regional support teams, and vendors
• Build technical depth across endpoint platforms and progressively take greater ownership of assigned technologies and engineering outcomes

Requirements:

• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field
• Minimum 5 years of progressive experience in endpoint engineering, endpoint administration, enterprise mobility, digital workplace engineering, systems administration, or a related infrastructure discipline
• Hands-on experience administering Microsoft Intune, Windows endpoint management, software deployment, device compliance, and endpoint lifecycle management in an enterprise environment
• Experience supporting Windows, macOS, iOS/iPadOS, and Android devices in corporate-owned and BYOD environments

Preferred Qualifications:

• Experience administering Microsoft Intune in a medium-to-large enterprise environment
• Experience with application packaging and deployment engineering, including detection logic, requirements, dependencies, supersedence, rollback, and software lifecycle management
• Experience with PowerShell, Microsoft Graph, workflow automation, low-code platforms, or AI-assisted operational tools

Certifications:

• Microsoft 365 Certified: Endpoint Administrator Associate preferred
• Microsoft Applied Skills or role-based training in Microsoft Intune desirable
• Apple Certified IT Professional or comparable Apple platform certification preferred

Competencies:

• Service Management & Operational Discipline
• Collaboration & Communication