Description
Faire is a technology wholesale platform built on the belief that the future is local. Independent retailers around the globe collectively represent a multi-hundred-billion-dollar wholesale market that has historically been fragmented and offline. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe.
The mission of the Brand Success team is to partner with and coach the highest potential brands to most effectively utilize Faire's wholesale platform - to grow their sales and simplify their operations.
We are seeking a results-oriented customer success / account management professional to manage a book of ~200-250 brands. You will be responsible for engaging and coaching brands within your book on strategies, tactics, programs, products, and events on Faire, in addition to supporting their day-to-day operations.
Responsibilities:
- Regularly engage with brands across scaled and 1:1 email, phone, in-person, and video calls
- Own your book of business + revenue outcomes you're responsible for driving
- Develop and manage customer relationships, built on trust and credibility
- Drive high-value adoption and ongoing usage of Faire Direct via brand sales and marketing efforts to maximize Retailer Acquisition
- Drive customer adoption and retention within brand-funded programs such as Ads and Insider Partnership
- Identify growth opportunities for your brands, and coach them from strategy through execution
- Communicate new product releases and updates to your accounts
- Synthesize, measure, and communicate the voice of the customer to provide actionable and invaluable feedback to help size blockers and prioritize product development
- Collaborate cross-functionally on various initiatives to further the success of our brands (support, product, design, marketing, etc.)
- Use data, graphs, and reports to truth-seek and drive action to beat goals
- Be relentlessly resourceful, scrappy, and act with urgency to ensure Faire's success
- Be adaptable to changing business needs and goals
- Foster a psychologically safe, motivating, inclusive, and energizing team culture
Qualifications:
- Fluent in Korean
- 5+ years of experience in sales, account management, or business development in a fast-paced environment
- Experience using a variety of fundamental sales and data tools (e.g., Salesforce, data visualization software, call recording tools)
- Customer-obsessed
- Goal-oriented
- AI Native
- Strong communicator
- Ownership mentality
- Relentlessly resourceful
- Growth Mindset
- Agile and flexible
- Collaborative
- Creative problem-solving / innovation
- Analytical rigor
Salary Range: $132,000 to $181,000 per year Benefits: equity, comprehensive benefits