Director, Enterprise Quality Engineering

The Director, Enterprise Quality Engineering carries out procedures to ensure that all information systems products and services meet organization standards and end-user requirements.

This is a technical leadership role with a hands-on expectation. The Director will be expected to understand modern engineering practices deeply, engage directly in validation strategy and technical problem-solving, review quality approaches, assess automation and monitoring patterns, and guide teams through complex integration, reliability, and production quality challenges.

The leader will leverage AI-enabled quality engineering practices to improve validation intelligence, accelerate test design, strengthen defect and risk prediction, enhance synthetic monitoring, and increase the effectiveness of enterprise release certification.

Key Responsibilities

• Lead enterprise quality validation strategy for end-to-end business workflows, cross-platform integrations, and multi-segment technology initiatives.
• Establish standards and operating models for integration assurance, release certification, automation, resiliency testing, and production quality validation.
• Provide technical leadership for complex validation scenarios, including dependency mapping, risk-based test planning, automation strategy, test data needs, and environment readiness.
• Partner across engineering, architecture, product, DevOps, release management, operations, cybersecurity, and platform teams to manage quality risks, resolve defects, and improve release readiness.
• Advance automation-first and AI-enabled quality engineering practices to improve test planning, defect analysis, risk prediction, release confidence, and quality insights.
• Own enterprise release certification, including readiness criteria, quality gates, executive reporting, risk escalation, and go/no-go recommendations.
• Drive reliability, resiliency, synthetic monitoring, smoke testing, post-release validation, and production quality practices for critical workflows and integrations.
• Define quality metrics, dashboards, and governance routines to provide visibility into validation progress, dependency risk, defect trends, release readiness, and production outcomes.
• Build and develop a high-performing quality engineering team while fostering a culture of technical excellence, accountability, collaboration, and continuous improvement.

Required Qualifications

• 12+ years of experience in quality engineering, software engineering, test engineering, systems integration, technology delivery, or related technical disciplines.
• 5+ years of leadership experience managing technical teams or enterprise-scale quality engineering capabilities.
• Proven experience leading end-to-end testing, integration testing, release validation, or enterprise quality certification in complex environments.
• Hands-on knowledge of test strategy, automation, integration validation, production validation, defect analysis, risk assessment, Agile, DevOps, CI/CD, release management, and production readiness.
• Experience validating complex workflows across applications, platforms, APIs, data flows, and distributed systems, including reliability, resiliency, synthetic monitoring, observability, or operational readiness practices.
• Experience leveraging data, analytics, automation, or AI-enabled practices to improve quality insights, test effectiveness, risk detection, and release readiness.
• Strong executive communication, stakeholder management, analytical, problem-solving, and influencing skills in a matrixed environment.

Benefits Humana offers competitive benefits that support whole-person well-being, including medical, dental and vision benefits, 401(k) retirement savings plan, time off, short-term and long-term disability, life insurance, and many other opportunities.