Description
Southwark Council is seeking a Revenues Officer to join their award-winning Income Operations team.
As a Revenues Officer, you’ll be at the heart of delivering a high-quality, customer-focused service primarily within the Council Tax section of the Council’s Income Operations team.
You’ll take ownership of a caseload involving the billing, collection, and recovery of Council Tax helping to ensure accuracy in our databases and that income owed to the council is efficiently managed and recovered in line with legislation and council policies.
Key responsibilities:
- Manage a caseload for the billing, collection, and recovery of Council Tax and other local taxation in line with legislation and council policies.
- Provide expert advice and clear communication to customers, resolving complex queries and maintaining accurate account records.
- Identify and apply relevant discounts, exemptions, and reductions, ensuring fair and consistent decision-making.
- Take appropriate recovery action, including court representation and liaison with enforcement agents and legal services.
- Analyse data, contribute to service improvements, and support the preparation of government returns and audit requirements.
- Work collaboratively with internal teams and external stakeholders to support performance targets and ensure quality service delivery
The role requires:
- In-depth knowledge of revenues legislation and relevant regulations
- GCSEs (or equivalent experience) including English and Maths
- Strong background in revenues administration, ideally in a delivery-focused role
- Confident communicator with the ability to advise customers clearly and effectively
- Excellent organisational skills with the ability to prioritise and meet deadlines
- Strong IT skills including databases, spreadsheets, and case management systems
- Proven experience dealing with the public in challenging situations
- Ability to analyse complex issues, spot patterns, and resolve problems efficiently
Benefits include:
- Competitive Salary & Pension
- Growth Opportunities
- Family-friendly policies including flexible working, home working, and a local government pension scheme