Description
You will be encouraged to be your best self at Sun Life, working with dynamic colleagues who are experts in their fields. You will have new and exciting opportunities to make life brighter for clients, who are at the heart of everything they do.
Sun Life is driven by its purpose: helping clients achieve lifetime financial security and live healthier lives. The company's values shape how they work: caring, authentic, bold, inspiring, and impactful.
Responsibilities
- Implement control framework requirements within assigned Operations domains, applying standards established by the C&G Lead, maintaining accurate control inventories and procedures, and assisting process owners in embedding appropriate and effective controls.
- Coordinate control monitoring and first-line testing, conducting or coordinating scheduled reviews, assessing the adequacy of supporting evidence, documenting exceptions, and submitting proportionate corrective recommendations for management consideration.
- Administer incident, issue, and remediation activities within the assigned scope, facilitating root-cause analysis, monitoring action plans and supporting evidence, challenging incomplete responses, and escalating material, recurring, or overdue matters to the C&G Lead.
- Support regulatory, compliance, and audit readiness, coordinating information requests, verifying the completeness and accuracy of supporting evidence, and monitoring agreed actions under the direction of the C&G Lead and the relevant subject-matter functions.
- Prepare governance reporting and risk analysis, maintaining dashboards, key risk indicators, and committee materials, identifying emerging trends, and submitting recommendations for review and approval by the C&G Lead.
- Promote control awareness and continuous improvement, providing guidance, communicating relevant lessons learned, and supporting process enhancements that strengthen control effectiveness while maintaining proportionate customer and operational outcomes.
Requirements
- Bachelor's degree in Business, Finance, Insurance, Risk Management, Accounting, Operations Management, or a related discipline.
- Professional qualifications in insurance, risk management, compliance, audit, or governance disciplines are advantageous.
- Minimum 6-10 years of relevant experience in life insurance operations, operational risk, governance, compliance, audit, quality assurance, or control management.
- Strong understanding of Life & Health insurance operations, including underwriting, claims, policy administration, and customer servicing.
- Knowledge of operational risk management principles, control frameworks, and governance practices.
- Familiarity with Hong Kong insurance regulatory requirements, compliance obligations, and market conduct expectations.
- Experience in control testing, quality assurance, issue management, and remediation tracking.
- Knowledge of AML/CFT, customer due diligence, data privacy, complaints handling, outsourcing governance, and operational resilience principles.
- Strong analytical and problem-solving skills with the ability to identify root causes and assess control effectiveness.
- Excellent report writing, governance reporting, and management information preparation skills.
- Strong stakeholder management and communication skills with the ability to collaborate across Operations, Risk, Compliance, and Audit functions.
- High attention to detail, sound judgment, and the ability to manage multiple priorities in a regulated environment.
At Sun Life, we offer a 5-day workweek, attractive salary, MPF, group life and group medical insurance, and excellent career development opportunities.