Description
We are currently seeking a high calibre professional to join our team as a Vice President, Client Management.
In this role you will:
- Manage, own and handle a trade portfolio;
- Deliver AMH’s Global Trade Solutions (GTS) CM strategy and operating model, aligned with the global GTS CM target operating model;
- Review a dedicated portfolio of clients to drive revenue and customer experience outcomes;
- End-to-end support RM and clients from sales to transaction fulfilment;
- Contribute to achieving the overall business objective of revenue growth through revenue retention, reduced sales time on service, proactive management of GTS service performance and increased clients’ usage of self-serve solutions;
- Provide transactional trade advice to assigned clients and Coverage;
- Provide supply chain and traditional trade related expert inputs to the clients and internal teams.
To be successful you will need:
- A Bachelor degree preferably in business or related area;
- Strong experience in customer service-oriented roles;
- Good knowledge of traditional trade products, account opening, and banking facilities;
- Strong interpersonal skills and leadership to create a collaborative work environment with a wide variety of business stakeholders;
- Ability to work independently and make sound business decisions using good judgment and business sense;
- Ability to plan and prioritize effectively with good analytical and problem-solving skills, including the identification of appropriate experts to execute deliverables and business opportunities;
- Strong spoken and written English with fluency in Cantonese is preferred.