Description
Join the Mercure Arles Centre Arènes team!
We are looking for a dynamic and customer-focused Reception Manager to lead our front desk team. As a key member of our hotel staff, you will be responsible for ensuring exceptional guest experiences and overseeing daily reception operations.
Responsibilities:
- Provide excellent customer service and support throughout guests' stays
- Manage check-in and check-out procedures, adhering to hotel policies
- Monitor and maintain high standards of customer satisfaction
- Address special requests and resolve issues promptly
- Supervise and train reception staff
- Coordinate with other departments to ensure seamless service delivery
- Oversee reservations, arrivals, and departures
- Maintain accurate records and reports
Requirements:
- Proven experience in hotel reception management
- Strong knowledge of hotel operations and procedures
- Excellent communication and interpersonal skills
- Ability to work under pressure and lead a team
- Proficient in hotel software and technology
- Fluency in French and English; additional languages an asset
We offer a chance to join a dynamic team and develop your skills in a renowned hotel chain.