Description
We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.
The Travel Coordinator is an independent contributor role within Signify Health's Travel department, a team responsible for the intake, qualification, and logistical bookings of ~72k annual air, car, and hotel requests for Signify Health clinicians nationwide.
Responsibilities:
- Research, book, and manage travel arrangements within the guidelines of corporate travel policies
- Provide assistance with changes, cancellations, or other adjustments to travel plans as needed
- Maintain a high level of customer service throughout the booking process
- Take Inbound calls and place Outbound calls throughout the shift
- Communicate and collaborate with team members, travelers and other stakeholders to understand travel preferences and requirements
- Complete all other travel ancillary tasks as assigned
- Be on time, ready to work at assigned work location on a daily basis
Requirements:
- Strong communication skills, both verbal and written, with a customer service oriented approach
- Proven ability to prioritize and multitask in a fast paced and time sensitive environment
- Excellent time management and organizational skills with the ability to manage multiple reservations and deadlines
- Problem-solving ability to address travel disruptions, cancellations, or itinerary changes
- Highly detail oriented and ensures accuracy in all tasks
- Self-directed and works well independently, with ability to take direction and respond well to coaching and supervision when needed
- Works well with others and contributes to a positive team dynamic
- Experience using automated phone systems
- Strong phone and email etiquette
- Ability to work overtime as needed
- Ability to work weekend shifts on a rotational basis
Benefits:
- Medical, dental, and vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources, based on eligibility