Associate, Transaction Banking Implementation and Client Service

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Role Profile:

MUFG is seeking an Associate to join their Transaction Banking Implementation and Client Service team based in Hong Kong. This is a unique opportunity to play a pivotal role in supporting the end-to-end implementation and ongoing service of transaction banking solutions for a diverse portfolio of corporate clients.

As part of a globally respected financial institution, you will be at the heart of client experience, working closely with internal teams and external partners to ensure seamless onboarding, robust documentation, and responsive support.

Responsibilities:

• Coordinate all aspects of client onboarding and implementation activities for transaction banking solutions, including documentation collection, project planning, connectivity testing, user acceptance testing, readiness checks, go-live coordination, and handover processes.
• Provide comprehensive demonstrations of e-banking platforms to clients while offering clear user guidance and post-implementation support to ensure smooth adoption of services.
• Respond promptly to day-to-day client enquiries via hotline or email channels, addressing service incidents and following up on transaction-related requests with accuracy and care.
• Collaborate closely with Sales, Relationship Managers, Product Development, Operations, Technology teams, and regional colleagues to resolve issues efficiently and keep clients informed throughout the process.
• Maintain detailed implementation plans, status updates, testing evidence, and records of all client communications to ensure transparency and accountability.
• Support strategic initiatives aimed at enhancing client experience by participating in product rollouts, process improvement projects, and digitalisation activities within the bank.
• Contribute practical feedback on client requirements and service issues to help refine execution readiness and drive continuous improvement across the business.
• Build strong working relationships with both clients and internal stakeholders across Hong Kong as well as regional teams to foster a collaborative approach to problem-solving.
• Share knowledge proactively within the team to support coverage needs and promote a service-oriented culture that values cooperation and mutual support.
• Ensure compliance with all relevant policies, procedures, delegated authorities, regulatory requirements; maintain accurate records; identify risks related to operations or information security; escalate material issues promptly; support audit reviews and business continuity arrangements as needed.

Requirements:

• Minimum 2 years’ relevant experience within transaction banking operations/client service/implementation/corporate banking roles
• Bachelor’s degree in Business Administration, Finance, Banking, Information Systems or related discipline; additional professional qualifications in banking/project management/technology are considered beneficial.
• A client-focused mindset demonstrated by strong ownership of tasks, responsiveness to requests, and exceptional attention to detail when handling sensitive information or complex processes.
• Excellent communication skills both written and verbal in English; fluency in Chinese (Cantonese/Mandarin) is highly preferred for engaging with local clients.
• Working knowledge of transaction banking products such as cash management or digital banking services gained through hands-on experience within financial institutions or similar environments.
• Proven ability to coordinate multiple concurrent client requests or implementation activities while managing shifting priorities effectively under time constraints.
• Greater emphasis on learning agility and future growth potential.
• Strong interpersonal skills enabling you to build rapport with clients as well as internal stakeholders from diverse backgrounds across different regions.
• Sound judgement regarding risk awareness; familiarity with control frameworks; confidence in escalating operational or compliance concerns appropriately when necessary.
• Proficiency in Microsoft Office applications; prior exposure to e-banking platforms, host-to-host connectivity solutions, payment file formats or user acceptance testing (UAT) would be advantageous but not essential.

What sets this company apart:

MUFG stands out as one of the world’s most trusted financial groups renowned for its commitment to operational excellence, integrity in business practices, and dedication to nurturing talent from diverse backgrounds. The bank fosters an inclusive workplace where employees are encouraged to share ideas openly across borders while benefiting from structured training opportunities designed for long-term career progression.