Description
Gong harnesses the power of AI to transform how revenue teams win.
The Senior Consultant role is a high-impact individual contributor responsible for guiding Enterprise-level customers through the successful deployment and adoption of the Gong platform.
Responsibilities:
- Support complex, Enterprise-level implementations of the Gong platform, serving as the trusted advisor to business and technical stakeholders, including executive sponsors.
- Conduct deep discovery and business process mapping to analyze current state revenue workflows, diagnose operational inefficiencies, and define optimal future-state processes.
- Design and architect the end-to-end solution, including persona-based workflow design, solution documentation, and system configuration blueprints.
- Execute the core functional workstream by performing hands-on configuration of the Gong platform to match the approved solution design and meet mission-critical business requirements.
- Drive and consult on organizational change management (OCM) initiatives within large customer organizations to ensure sustained user adoption and maximize value realization.
- Own the quality assurance process, including developing test plans, coordinating User Acceptance Testing (UAT), and managing post-go-live hypercare to ensure a stable, successful transition.
- Work closely with customer technical teams to guide data validation, integration points, and security reviews necessary for system deployment.
Qualifications:
- 6+ years of consulting experience in a customer-facing Professional Services role, with a strong track record of managing large-scale, complex Enterprise SaaS implementations.
- Proven ability to manage and influence relationships with a variety of stakeholders, including director and executive-level contacts within Enterprise organizations.
- Expert knowledge of revenue operations and business processes (e.g., forecasting, pipeline management, sales methodologies) within large, complex sales environments.
- Advanced capability in designing and implementing solutions within major CRM platforms (e.g., Salesforce, Dynamics) and other mission-critical business systems.
- Exceptional project governance skills with the ability to prioritize and manage competing objectives across multiple, high-stakes customer engagements simultaneously.
- Strong technical acumen and comfort in guiding technical and security teams through deployment, integration, and security reviews.
- Excellent communication, presentation, and eloquent writing skills to convey complex information clearly to both technical and executive audiences.
Perks & Benefits:
- Medical, dental, and vision plans
- Wellbeing Fund - flexible wellness stipend
- Mental Health benefits with covered therapy and coaching
- 401(k) program
- Education & learning stipend
- Flexible vacation time
- Paid parental leave
- Company-wide recharge days each quarter
- Work from home stipend