Description
TaskUs is seeking a Quality Supervisor to provide performance enforcement, mentorship, guidance, and career development advice to Quality Analysts. The successful candidate will supervise the performance of Quality Analysts, ensure their compliance with processes, and support them in analyzing and resolving client issues and concerns.
Responsibilities:
- Mentor, guide, and help develop a career path for Quality Analysts
- Implement, oversee, and enforce escalation channels in accordance with mutually agreed-upon procedures
- Lead a high-performing team to build problem-solving, critical thinking, analytical, and technical skills
- Establish ambitious but realistic team goals
- Work with direct reports on plans for executing and measuring progress and sharing results
- Identify actionable insights, offer recommendations, and shape team's strategy
Requirements:
- At least 2 years of relevant people management experience within or beyond the BPO space
- Ability to think strategically and solve problems through creative means
- Background in providing constructive feedback and implementing corrective action plans
- High-level understanding of customer confidentiality standards
- Passion for developing the skills and know-how of team members
- Experience in mediation and conflict resolution techniques