Description
We're looking for dynamic, energetic people to join our team as a Customer Care Coordinator in Auto Servicing. As the voice of our company, you'll provide world-class support to our customers, handling general account and payment questions, as well as challenging offshore and web-support escalations.
Key Responsibilities:
- Provide deep empathy and understanding to customers
- Champion customer-first advocacy through active listening and resolving complex issues
- Offer exceptional service for general account and payment questions
- Navigate and resolve complex escalations from offshore agents
- Grow your career into a customer advocate role
Requirements:
- High School Diploma, GED, or equivalent certification
- At least 2 years of Customer Service or Call Center Experience
- At least 1 year of experience using Google Suite or Microsoft Office
Technical Requirements:
- Secure home office environment with reliable private internet connection
- Minimum 100 Mbps download / 10 Mbps upload speed
- Private network that is password protected
Location and Schedule:
- 100% work from home
- Monday - Friday from 10:00 AM - 7:00 PM CST
Salary:
- $43,680 - $43,680 per year
Benefits:
- Comprehensive, competitive, and inclusive set of health, financial, and other benefits