Description
We are seeking a Team Lead to join our organisation in Piraeus, Greece.
As a Team Lead, you will provide mentorship, guidance, and career development to members of your team. You will implement escalation channels in accordance with mutually agreed-upon procedures.
You will lead a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical, and technical capabilities, which will enable the department to develop deeper, more scalable solutions. You will establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results.
You will also identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
Responsibilities
- Provide mentorship, guidance, and career development to team members
- Implement escalation channels
- Lead a high-performing team through transition
- Establish team goals and measure progress
- Identify actionable insights and suggest recommendations
Requirements
- 2-3 years of prior relevant people management experience
- Campaign/client management skills, account management, consultative, etc.
- Location: Athens (office-based)
- Language proficiencies: Spanish (C1) and English (B2)
- Strategic thinker with strong analytical and creative problem-solving skills
- Experience following KPIs, providing constructive criticism, and implementing corrective action plans
- High-level understanding of customer confidentiality standards
- Passion for the development of teammates
What We Offer
- Competitive industry salaries
- Comprehensive benefits packages, including:
- Health & Wellness: Private Health & Life Insurance plan
- Transportation Allowance
- Meal Allowance