Description
As an Operations Analyst on the Production Services Team, you will be responsible for monitoring and processing batch/online applications across multiple platforms in the Ontario Computer Centre on a 7x24x365 basis using Zeke scheduler.
These applications can reside in any one or multiple number of IBM z/OS mainframe environments. You will be actively involved in handling production problem situations and applying changes to the z/OS application environment.
Responsibilities:
- Monitor production batch job flows across all platforms (z/OS, VSE, HP, UNIX, Windows, ISeries) using ZEKE, MVS/ISPF for all processing environments (Ontario, Quebec, British Columbia, Investor & Treasury Services, US Wealth Management)
- Ensure problems are quickly identified through review of Zeke monitoring, inbound calls, emails or tickets while providing the highest possible level of production support and service to clients.
- Engage appropriate operations/support personnel on a technical level to resolve issues in a timely manner.
- Review all errors with management and recommend permanent solutions to avoid a reoccurrence and identify the potential impact to the bank.
- Implement changes to various applications and verify their accuracy and success.
- Maintain JIRA online shift report, other online documents and other assigned projects when required.
- Ensure that services are available as per client expectations and as per Service Level Agreement.
- Utilize ZEKE, ZEBB, MVS, ISPF, IMS, DB2, OMS, OnDemand, OMVS, CICS, Service Now, and Connect: Direct daily.
Requirements:
- Undergraduate degree with IT background ideally with change management experience in complex programs with high frequency of requests and multiple priorities.
- Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of the stakeholders and project.
- Strong organizational and time management capabilities.
- Able to work in a 7x24x365 environment.
- Able to work on site.
- Able to work on rotating 8hr/12hr shifts and rotating on call schedule.
- Able to work weekends and holidays on rotating basis
- Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously.
Nice-to-have:
- Experience with Job Control Language (JCL) environments and mainframe computing.
- Programming/coding experience: COBOL, REXX, Angular, React/Vue.js, VBA (macros), C#, C++, Node.js, Active Directory, Elastic Search, Windows Servers etc.
- Postsecondary degree with a major in Computer Science, Engineering, or Technology.
- Experience working rotating shifts
Benefits:
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities
- Access to a variety of job opportunities across business