Description
Organizations everywhere struggle with the costs and complexities of software solutions that promise to simplify their lives. Freshworks offers a fresh vision for how the world works, building uncomplicated service software that delivers exceptional customer and employee experiences.
As a Mid-Market Account Executive, you'll partner with mid-sized businesses (500 - 1,000 employees) to enhance their employee experience (EX) with thoughtful, human-centered solutions. You'll guide customers through the buying journey with a consultative approach, connecting their needs with the tools that empower teams, streamline onboarding, and support IT service management.
Key Responsibilities:
- Be a Trusted Advisor: Lead value-based conversations with mid-market customers to understand their needs around ITSM, onboarding, and employee engagement, and offer tailored solutions that drive real impact.
- Drive Smart Growth: Build and manage a healthy pipeline through proactive prospecting, virtual selling, and meaningful discovery.
- Navigate with Empathy: Work closely with buying teams, creating trust and clarity throughout the decision-making process.
- Own the Deal: Manage and close mid-sized opportunities with confidence, from negotiation through final agreement.
- Collaborate Across Teams: Partner with Marketing, Solutions Engineering, and Customer Success teams to ensure a seamless experience for every customer.
Qualifications:
- 3+ years of experience in SaaS or mid-market sales, with a track record of exceeding targets and building strong customer relationships.
- A natural communicator who knows how to listen deeply, ask the right questions, and drive value.
- Solid understanding of SaaS platforms , bonus points if you've worked with employee experience (EX) solutions.
- Comfortable working in a fast-paced, evolving environment where your ideas are valued.
- A consultative, adaptable, and thoughtful approach , you're strategic but also hands-on when needed.
Additional Information: This is a hybrid role with onsite expectations of 3x/week (Tuesday - Thursday) from our Downtown Boston, MA office. The annual base salary range for this position is $100,000 - $130,000. This role is eligible for a target bonus and operates under a 50/50 pay mix (50% base salary, 50% variable compensation).