Description
We're looking for a Principal Associate Process Manager to join our Customer Fulfilment Process Management Team.
You will be responsible for driving end-to-end process excellence, proactively mitigating risk, leading complex problem-solving initiatives and delivering significant improvements to meet business goals.
Responsibilities:
- Take ownership for the day to day management of the processes ensuring Critical to Quality (CTQs) metrics are met, issues are managed quickly and effectively and performance is regularly reported
- Proactively manage the risk profile of the process
- Design and implement processes with robust control frameworks to ensure a well-managed process environment
- Advise and influence complex business changes, partnering with teams across the organisation
- Leverage advanced process management methodologies to solve complex problems and identify cost and time efficiencies
- Analyse and translate data into robust business cases
- Lead through others, setting stretching process goals while empowering and coaching the team to develop and achieve them
Requirements:
- Experience in understanding complex operational processes, systems and technologies at pace
- A skilled problem solver, with experience in root cause analysis
- Have managed key strategic process redesign, process improvements or continuous improvements
- Strong communication skills, both written and verbal, and excellent influencing skills
- A strong decision maker, with the ability to combine business experience and insights from a range of sources
Benefits:
- Competitive pension and performance-based bonus schemes
- 25 days of annual leave, increasing with tenure
- Access premium care through private medical insurance
- Enhanced parental leave
- Up to £5,000 in funding for external qualifications