Description
GovTech is seeking a Designer to contribute to the design and user experience efforts focused on enhancing Parents Gateway and related initiatives within the Parents Domain. The Designer will play a crucial role in developing user-centric solutions to improve the experience of parents and school users interacting with Parents Gateway and related products.
Key Responsibilities:
- Develop user-centric solutions to improve the experience of parents and school users interacting with Parents Gateway and related products.
- Apply UX design methodologies to understand user needs, optimize user journeys, and improve usability across web and mobile platforms.
- Contribute to the design-thinking process to create intuitive, accessible, and practical digital solutions for the Parents Domain.
- Support research, prototyping, and usability testing to ensure designs are grounded in real user needs and expectations.
- Deepen familiarity with the Parents Domain ecosystem and its users during the initial 6–12 months, building a strong foundation for iterative design improvements.
UX Design, Prototyping, and Testing:
- Design wireframes, prototypes, and user flows to clearly visualize and communicate design concepts to the team and stakeholders.
- Validate designs through user feedback and usability testing, and iterate based on findings to continuously improve the experience.
- Manage design work across the end-to-end process, from early ideation through to implementation guidance, ensuring consistency and quality throughout.
User Research and Service Design:
- Conduct user interviews, surveys, and usability testing sessions to gather meaningful insights from parents and school admin users.
- Map out user journeys and identify pain points to surface opportunities for improvement across Parents Domain products.
- Facilitate or support workshops to align on user needs, workflows, and design directions with the broader team.
Stakeholder Engagement and Collaboration:
- Work closely with product managers, engineers, and MOE stakeholders to ensure design solutions meet both user needs and business objectives.
- Communicate design decisions and rationale clearly to team members and project leads.
- Participate in ideation and co-creation sessions to develop solutions that genuinely address the needs of families and school communities.
Skills, Behaviours, and Attributes Needed:
- UX Design Proficiency: Skilled in creating wireframes, prototypes, and user flows, with a strong eye for usability and visual clarity.
- Research Skills: Comfortable conducting user interviews, usability tests, and synthesizing findings to inform design decisions.
- Collaboration and Communication: Able to work effectively within cross-functional teams and articulate design thinking clearly to both technical and non-technical stakeholders.
- Attention to Detail: Committed to producing well-considered, consistent designs that hold up under scrutiny.
- Proficiency in UX Design Tools: Competent in Figma and equivalent modern design and prototyping tools.
- Curiosity and Empathy: Genuine interest in understanding the lived experiences of parents and school users and translating those insights into meaningful design improvements.
- AI-Augmented Ways of Working: Comfortable leveraging AI tools to enhance design workflows , whether for accelerating research synthesis, generating design concepts, or improving productivity across the design process.
What We Offer:
- Collaborative and creative work environment
- Competitive salary and benefits package, including opportunities for professional growth and development
- Work environment that is fully supportive of self-improvement and personal/professional development