Description
The ITAD Account Manager is responsible for driving growth and managing customer relationships related to IT Asset Disposition (ITAD) services in the EMEA region, supporting HPE, Channel partners, and direct customers.
Key Responsibilities:
- Manage and grow a portfolio of ITAD customers.
- Build strong relationships within HPE and key stakeholders and decision-makers.
- Conduct regular business reviews and identify opportunities for service expansion.
- Ensure high levels of customer satisfaction and retention.
- Identify and pursue new qualified ITAD business opportunities.
- Develop proposals, quotations, and service agreements.
- Achieve sales targets and revenue objectives.
- Collaborate with marketing and sales teams on lead-generation activities.
- Work closely with operations teams to ensure successful project delivery.
- Monitor project timelines, customer requirements, and service levels.
- Ensure adherence to ITAD industry standards and regulations.
- Support customers with data security and environmental compliance requirements.
- Maintain knowledge of certifications and industry trends.
- Prepare customer reports, asset recovery summaries, and sustainability metrics.
- Track account performance and profitability.
- Maintain accurate CRM and customer records.
Required Qualifications:
- Experience in account management, sales, IT services, or ITAD.
- Understanding of IT hardware lifecycle management.
- Experience managing customer relationships and commercial contracts.
- Proficiency in CRM systems and Microsoft Office applications.
Skills & Competencies:
- Excellent communication and presentation skills.
- Strong negotiation and relationship-building abilities.
- Project management and organisational skills.
- Commercial awareness and sales acumen.
- Knowledge of data security and sustainability practices.
- Ability to manage multiple customer accounts simultaneously.
Benefits:
- Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing.
- Investment in career development and growth.
- Unconditional inclusion and flexible work arrangements.