Description
We are seeking a seasoned Hotel Director to lead our 4-star premium hotel in the heart of the mountains. As a key member of our team, you will be responsible for ensuring an exceptional guest experience, driving operational and financial performance, and leading a high-performing team.
About the Role As Hotel Director, you will be accountable for the overall performance of the hotel, including guest experience, revenue growth, and team management. You will work closely with the Accor Group to implement brand standards while developing a unique local identity.
Key Responsibilities
- Hotel Management
- Develop and implement the hotel's strategy in line with Accor Group objectives.
- Oversee overall operational and financial performance.
- Manage seasonal fluctuations in the mountain market.
- Ensure consistency and excellence across all customer touchpoints.
- Guest Experience & Service Quality
- Foster a culture of exceptional service and attention to detail.
- Monitor guest satisfaction and implement corrective actions.
- Develop a cohesive experience across the hotel, restaurant, spa, and seminar spaces.
- Team Management
- Lead, motivate, and empower teams to deliver exceptional service.
- Recruit, integrate, and retain top talent.
- Develop competencies and promote versatility within the team.
- Financial Management & Cost Control
- Prepare and manage budgets.
- Monitor revenue, margins, and key performance indicators.
- Optimize resources, control costs, and negotiate with suppliers.
- Commercial Development & Local Anchoring
- Drive revenue growth across the hotel, restaurant, spa, and meeting spaces.
- Collaborate with Accor commercial teams.
- Develop local partnerships and events.
Requirements
- Significant experience in directing or assisting in directing a 4- or 5-star hotel with restaurant and ideally spa and/or seminar activities.
- Knowledge of seasonal environments, preferably in mountainous regions, is advantageous.
- Familiarity with Accor standards and international hospitality best practices.
Essential Skills
- Exceptional service and hospitality skills.
- Strong financial management and cost control abilities.
- Results-driven culture.
- Natural leadership and team-building skills.
- Excellent organisational and anticipatory skills.
- Commercial acumen.
- Ability to analyse performance data and drive actions.
- Professional English proficiency.
Who We Are Looking For You are charismatic, elegant, and accessible, embodying the hotel's values to both guests and colleagues. As a genuine leader, you are an excellent manager, a destination ambassador, and a passionate hospitality professional who demands high-quality service without being rigid. You thrive in dynamic, seasonal environments, making swift decisions and taking responsibility.
Challenges of the Role
- Enhance service quality sustainably.
- Develop a culture of excellence and customer attention.
- Preserve the hotel's elegant and confidential DNA.
- Offer a premium experience balancing simplicity and authenticity.
- Improve economic performance.
- Balance quality, revenue, profitability, and cost control.
- Establish the hotel as a key player in its destination.
- Unite teams and create an engaged, stable workforce despite seasonality.
- Grow ancillary activities.
Performance Indicators Your performance will be evaluated based on revenue, EBITDA, RevPAR, occupancy rate, average price, departmental profitability, staff-to-guest ratio, material costs, customer satisfaction and loyalty, online reputation, restaurant and spa performance, group and seminar business development, employee engagement and retention, and local partnership growth.