Description
We are seeking a talented Regional Online Retail Manager to lead our online retail strategy across all Asia Pacific markets.
As a High Jewelry Maison with a strong heritage, Van Cleef & Arpels promotes exceptional know-how in an enchanting and creative environment. You will be surrounded by passionate experts and contribute to new projects that allow our Maison to regularly reinvent itself.
You have extensive progressive experience in online retail, e-commerce, or omnichannel, ideally within luxury retail, with a proven track record in overseeing or supporting a multi-market region. You bring strong business acumen and strategic vision, driving initiatives and actions across markets, combined with strong analytical skills to lead data-driven business strategies and priorities. You are fluent in English, and Mandarin is a plus.
Responsibilities:
- Support and enable local markets in adapting the Maison's global online retail strategy to local market specifics, balancing global consistency with local relevance.
- Direct the overarching APA online retail strategy and act as a challenging partner to markets' online retail strategies and plans, incorporating local plans into the APA annual three-year plan and yearly plan.
- Monitor industry trends, regional competitive activity, and digital innovations across APAC, synthesizing insights and recommending strategic actions to HQ.
- Track APA Online Data and KPIs, and when performance gaps are identified, review action plans from markets and support them in execution.
- Ensure digital merchandising assets are executed consistently across all online pillars and retail touchpoints in local markets, while partnering with Marketing and Online Merchandising teams to tailor digital assets and product representations for local online platforms.
- Consolidate APAC market specifics and provide actionable insights to HQ teams to shape future client experience frameworks.
- Lead and animate the Regional CRC community, fostering collaboration, peer learning, and service standards.
- Ensure the excellence of the Maison image across the entire online client journey , from landing page experience, payment, and checkout through to delivery and fulfillment.
Benefits:
By joining Van Cleef & Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world on our history, know-how, and creations.