Description
We are seeking a Banking Operations Lead to play a key role in managing £4 billion in global payments, leading a talented team, and shaping a major ERP transformation.
The successful candidate will take end-to-end ownership from strategy to execution, balancing operational excellence with transformation delivery. They will lead a dedicated team through a significant systems evolution, ensuring that payment operations remain secure, compliant, and resilient.
Key responsibilities include:
- Leading and supporting a team of payment operations professionals
- Owning the payment cycle, including supplier payments, payroll, tax disbursements, and intercompany transfers
- Leading the ERP transformation, including requirements, process design, User Acceptance Testing (UAT), cutover strategy, go-live readiness, and post-launch stabilisation
- Being an agent for change, engaging positively with new ways of working, challenging established processes, and helping stakeholders understand and adopt the changes required by the new ERP platform
- Managing key partnerships with external banking partners and Payment Service Providers (PSPs)
- Upholding compliance and risk management, maintaining robust internal controls, and ensuring strict adherence to external financial regulations
- Focusing on continuous improvement, introducing modern tools, automation, and refined processes that reduce risk, increase efficiency, and improve the overall payment experience
The ideal candidate will have:
- Strong payment and finance expertise, with a proven track record leading payment operations in a complex, high-volume environment
- A genuine appetite for transformation, with experience of or a strong desire to work on a major ERP transformation or systems implementation
- Change leadership capability, with the ability to engage people through change, influence stakeholders, challenge constructively, and translate business requirements into practical solutions
- ERP experience, with practical experience with enterprise ERP systems such as SAP or Oracle
- Strong leadership capability, with experience developing and leading UK-based and offshore teams
- Comprehensive payment knowledge, with a strong understanding of global payment mechanisms and financial compliance standards
Benefits include:
- 25% off most NEXT, MADE, Lipsy, Gap, and Victoria's Secret products
- Company performance-based bonus
- Sharesave scheme
- On-site Nursery available
- 10% off most partner brands and up to 15% off Branded Beauty
- Early VIP access to sale stock
- Access to fantastic discounts at Staff Shops
- Restaurants with great food at amazing prices
- Access to a digital GP and other free health and wellbeing services
- Free on-site parking
- Financial Wellbeing - Save, track, and enhance financial wellbeing
- Apprenticeship - Grow and develop on the job whilst gaining a qualification
- Direct to Work - Discount online and in-store, collect items the next day for free from work or local store
- Support Networks - Access to Network Groups to empower and celebrate each other
- Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions, and more