Description
Compensation
The Enterprise Customer Activation Manager, Bill Pay & Procurement, can earn a total OTE of $115K – $212.5K, with a 70/30 split.
About the Role
As an Enterprise CSM, Bill Pay & Procurement Specialist, you will ensure Ramp's upmarket customers quickly unlock value from AP Automation and Procurement products. You will guide customers through implementation, configure workflows, and help them operationalize Ramp's tools.
What You'll Do
Deliver High-Quality Implementations
- Lead Enterprise customers through end-to-end onboarding of Ramp Bill Pay and Procurement.
- Educate customers on Ramp's AP workflows, procurement best practices, and policy configuration.
Drive Customer Adoption & Business Outcomes
- Prevent implementation delays by identifying blockers and reinforcing the value of adopting Ramp's AP & Procurement solutions.
- Understand customers' current AP, purchasing, and approval processes to recommend improvements.
Be a Product & Workflow Expert
- Become knowledgeable in Ramp's Bill Pay & Procurement capabilities, including integrations and invoice processing.
- Troubleshoot customer issues and partner with Product and Engineering to surface insights.
Cross-Functional Partnership & Customer Advocacy
- Provide structured feedback to Product to inform roadmap prioritization.
- Balance multiple customer activations, managing timelines and customer communication.
What You'll Need
- 5+ years of experience in Customer Success or Implementations for AP and/or Procurement functions.
- Strong project management and time management skills.
- Excellent verbal and written communication skills.
- Experience partnering with technical teams.
- Demonstrated ability to quickly learn a product deeply.
Nice to Haves
- Experience with Accounting Systems (e.g., NetSuite, QuickBooks).
- Background in financial services, Fintech, or SaaS implementations.
- Experience at a high-growth startup.
Benefits
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
United States
- 100% medical, dental & vision insurance coverage
- One Medical annual membership
- 401(k), including employer match
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks at 100% pay
Canada
- Group medical, dental, and vision coverage
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match
United Kingdom
- Private medical insurance
- Virtual GP and at-home care
- Workplace pension with salary sacrifice option
- Parental leave: up to 16 weeks at 100% pay