Description
We are seeking an Assistant Director to join our Orfea Lyon Perrache residence, a 156-room hotel located in the heart of Lyon. As part of the Accor group, Orfea offers customised accommodation solutions for railway staff on business trips.
The successful candidate will play a key role in managing the residence and achieving its quality and performance objectives. Reporting to the Residence Director, you will work closely with another Assistant Director to ensure a high-quality customer experience and contribute to the development of the residence.
Key responsibilities include:
- Building strong relationships with customers to enhance satisfaction and loyalty
- Managing and developing a high-performing team
- Overseeing daily operations, including hygiene and safety standards, service organisation, and technical maintenance
- Driving economic results and commercial development
To succeed in this role, you will have:
- A Bac+2 to Bac+3 qualification in hospitality or a related field
- Proven experience in hospitality, service residences, or customer-facing environments
- Significant experience in team management and development
- Excellent communication and interpersonal skills
- Strong organisational and planning abilities
- Ability to work independently and as part of a team
In return, we offer:
- A comprehensive induction and training programme
- Ongoing support to ensure a smooth transition
- Opportunities for professional growth and development within Orfea
- Competitive salary and benefits package, including a 13th month salary, variable bonus, and meal allowances
- Access to Accor's employee benefits programme, including discounts at hotels and restaurants