Description
Some careers have more impact than others. If you're looking for a role where you can continue to make an impression, take the next step at Hang Seng where your contributions will always be valued.
We are currently seeking high calibre professionals to join our Relief Team as Branch Service Executive (Teller).
What we offer
- Attractive basic salary with monthly counter service allowance
- Medical and healthcare coverage, including coverage for eligible dependants
- Retirement benefits with employer contributions
- Work-life balance: 18 days' paid annual leave plus additional leave entitlements (e.g. birthday, marriage, maternity/paternity, study, volunteering)
- Preferential staff housing loan interest rates
Principal responsibilities
- Provide quality service through efficient, accurate and customer-friendly counter transactions
- Support service continuity by providing rostered relief coverage across assigned branches
- Support excellent service delivery and ensure a remarkable customer experience; integrate quickly with different branch teams
- Ensure strong operational controls and compliance with relevant guidelines, procedures and risk requirements
- Deliver banking services and solutions by understanding customer needs and making appropriate referrals
- Promote e-service registration, improve penetration, and deliver Multi-Channel Engagement
- Be a change agent to drive business and servicing model transformation
- Support branch operations and services, including completing assigned administrative/operational tasks as required
Requirements
- Associate degree / Higher diploma holder; or HKCEE / HKDSE (with at least five subjects at Grade E / Level 2 / 'Attained' or above including Chinese, English and Mathematics) plus work experience; or less academically qualified candidates with relevant work experience will also be considered
- Strong service orientation with good interpersonal and communication skills
- High adaptability; able to work effectively in different branch environments and with different teams
- Mobility and flexibility to work across branches according to a planned roster
- Self-motivated, attentive to detail, eager to learn with a positive attitude
- Customer-centric mindset with a change-ready attitude to cope with ongoing business transformation
- Proficient in both English and Chinese; ability to communicate in Putonghua is an advantage