Description
The Boeing Company is seeking an experienced Reasonable Accommodation Manager to join the team in Mesa, AZ.
Reporting to the Senior Manager of Clinical and Accommodation Services, the Reasonable Accommodation Manager provides strategic leadership for the company's reasonable accommodation program ensuring consistent processes, compliance and continuous improvement in alignment with corporate and Health Services goals.
Position Responsibilities:
- Lead the performance management, development, and engagement of a multi-disciplinary Accommodation Services team
- Establish and drive operational goals and priorities aligned with Health Services and corporate strategies, translating these into actionable project and process plans
- Coordinate and allocate resources efficiently across sites to ensure consistent program delivery and continuous improvement
- Own the development, standardization, and maintenance of company-wide reasonable accommodation processes that are compliant with American Disability Act (ADA), state disability laws, and corporate policies
- Partner with corporate governance teams to ensure updates in processes with regulatory changes
- Oversee integrated case management, providing guidance and decision-making support on escalated and complex accommodation requests
- Lead supplier and vendor relationships, including contract management, performance oversight, and resolution of service issues
- Manage program budgets and resource planning aligned with business priorities to optimize service delivery
- Analyze program performance metrics, customer satisfaction data, and case trends to identify risks, operational gaps, and improvement opportunities
- Drive process improvement initiatives using LEAN+ tools and best practices to increase efficiency and program effectiveness
- Build and sustain relationships with business leaders, stakeholders, and cross-functional partners to enhance service excellence and program visibility
- Lead cross-organizational change initiatives, coordinating multidisciplinary teams across multiple sites to implement process enhancements
- Oversee all business administration functions, program documentation, reporting, and training activities to ensure accuracy and timely delivery
- Serve as escalation point for complex compliance, operational, and service issues, collaborating with senior decision-makers as needed
- Participate in and/or lead corporate Health Services projects and strategic initiatives as assigned
Basic Qualifications (Required Skills/Experience):
- Bachelor's degree or higher
- 5+ years of experience working in Human Resources
- 3+ years of experience in providing consultation and training on reasonable accommodation and disability issues
- 1+ years of experience in the administration, including case management, of reasonable accommodation process and disability related laws, policies and regulatory requirements
- 1+ years of experience in a leadership role or completed the Boeing internal course 'Exploring Leadership'
Preferred Qualifications (Desired Skills/Experience):
- Certification in HR, Project Management, or Lean Process Improvement
- Experience working in a regulated healthcare or corporate environment with familiarity of ADA and disability-related laws
- Demonstrated experience managing teams
- Proven track record of leading complex projects, process improvements, and organizational change initiatives
- Experience managing vendor or supplier relationships, including contract performance oversight
- Strong financial acumen
- Strong communication, leadership, customer focus, and cross-functional partnership skills
Pay & Benefits: The summary pay range is $107,950 – $146,050.