Description
Job Overview
As a Merchant Onboarding Associate at Wolt, you will provide exceptional service during the onboarding of restaurant partners, contributing to long-term operational success.
Responsibilities
Day-to-day in this role you’ll:
- Oversee the end-to-end onboarding process for new venues, ensuring timely and accurate platform setup
- Review and validate partner information, cross-checking with signed contracts
- Create and review partner menus for accuracy and proper structure; coordinate translations if needed
- Coordinate photography and ensure 100% image coverage for each partner during onboarding
- Set up and distribute Wolt gear, ensuring partners are trained on proper usage
- Conduct online and offline training sessions on the Wolt Merchant app and gear
- Build strong relationships with partners during their first 30 days post-launch, ensuring engagement and activity
- Support technical integrations (API or SFTP) where required
Requirements
- 1–2 years of experience in a similar role
- Strong communication and interpersonal skills, with the ability to adapt
- Logical problem-solving skills, with a proactive and solution-oriented approach
- Strong multitasking, time management, and task prioritization skills
- Detail-oriented, structured, and able to manage multiple responsibilities effectively
- Stress-resilient and able to remain calm and effective under pressure
- Quick learner and tech-savvy
- Highly adaptable and comfortable working in a fast-paced environment
- Fluent in Russian, with good Kazakh and intermediate English
- Based in Almaty
Benefits
- Independent work in a dynamic, international team
- Hybrid work mode: four days in the office, one day remote
- Career growth opportunities both vertically & horizontally
- Medical Insurance and strengthened sick leave
- Employee Assistance Program - therapy and wellbeing
- % Discount on your Wolt orders
- Wolt-wide training programs
- Team budgets
- Fruits and drinks at the office