Description
Compensation
The salary range for this role is $180K – $220K, with additional compensation including equity and bonus.
About Airwallex
Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses use us to run their financial operations or build and monetize financial products.
How you'll make impact
As an Associate Director, Operations Strategy, you will provide senior strategic and people leadership to scale the Americas operational backbone across financial operations, enterprise customer readiness, client enablement, and process improvement.
Key responsibilities include:
- Owning financial operations workstreams across payment and deposit investigations, settlement exceptions, and transaction exception handling
- Driving client enablement by partnering with Commercial teams to configure customer accounts and resolve operational onboarding issues
- Building repeatable enterprise-readiness processes for go-live checklists, operational readiness reviews, and payment configuration
- Improving operational performance by redesigning SOPs, increasing straight-through processing, and strengthening incident and escalation frameworks
- Aligning Product, Engineering, Financial Partnerships, Commercial, Customer Support, Solution Engineering, and Onboarding Operations around shared outcomes
- Leading, coaching, and developing an operations team
What we're looking for
Essentials
- Eight or more years of experience in operations, strategy, or program management within a fast-growing technology, fintech, or payments company
- At least two years of people management experience
- Exceptional stakeholder management and influencing skills
- Strong analytical and problem-solving skills
- Excellent written and verbal communication and presentation skills
- A self-directed approach to identifying and prioritizing opportunities
Preferred
- Experience in payments, financial services, or financial infrastructure
- A track record of building scalable operational processes
- Experience establishing KPIs, SLAs, operational controls, or governance routines for payments or financial operations
- Hands-on experience with SQL or other data-querying tools
- Experience operating in environments with high standards, fast iteration cycles, and evolving priorities
You'll thrive here if
- You're comfortable with ambiguity
- You own the outcome and don't wait for permission to fix what's broken
- You connect dots across functions and hold the big picture without losing grip on the details
- You simplify complexity rather than hiding behind it
- You communicate clearly and directly across cultures