Description
We are seeking an Assistant Director to join our 120-room ibis hotel in Dunkirk, Hauts-de-France, France. The successful candidate will be directly responsible to the Hotel Director and will act as their right-hand person in the day-to-day operation of the hotel.
The hotel welcomes a mixed clientele of business and leisure guests, 7 days a week, and features a restaurant, bar, and seminar spaces. A team of around twenty employees works together to bring the house to life every day.
Key Responsibilities:
- Operations & Accommodation:
- Oversee the reception activity: welcome, check-in/check-out, manage arrivals and departures, handle customer requests
- Develop and monitor reception schedules, ensure compliance with labour laws and optimise staffing costs
- Coordinate with the reception, floor, and F&B teams to ensure smooth operations and room availability
- Monitor room cleanliness and common areas with the housekeeper and cleaning provider
- Ensure adherence to ibis brand standards and internal procedures (safety, hygiene, security register)
- Food & Beverage:
- Supervise restaurant and bar operations: breakfast service, evening meals, room service, and seminar services
- Guarantee compliance with brand standards, menu offerings, and quality commitments across F&B
- Ensure strict application of food safety and hygiene regulations (HACCP, sanitation plan, temperature control)
- Track F&B performance indicators: turnover, average ticket, capture rate, material ratios, and labour costs
- Manage purchasing, supplier orders, and inventory with the chef and restaurant manager
- Coordinate seminars and events: refreshments, lunches, cocktails with the sales team
- Contribute to developing the F&B business with external and local customers
- Quality & E-Reputation:
- Monitor customer satisfaction indicators (RPS/quality surveys) and implement corrective actions
- Handle customer complaints promptly, online and offline
- Write and track responses to customer reviews on platforms (Booking, Google, TripAdvisor) and manage e-reputation scores
- Commercial & Revenue:
- Contribute to optimising occupancy rates and RevPAR with the director and revenue management team
- Monitor distribution channels, price parity, and availability
- Follow up on major local accounts and develop nearby clientele
- Management & Administration:
- Supervise, train, and develop team members (recruitment, integration, interviews, skill development)
- Lead daily briefings and unite the team around hotel objectives
- Participate in budget monitoring: cost control, purchasing, stock management, closures, and reporting
- Oversee invoicing, collections, and debtor management
- Acting Director:
- Represent the director and ensure operational continuity in their absence
Requirements & Benefits:
- CDI full-time contract, variable hours including weekends and public holidays according to schedule
- Salary: €30,000 to €34,000 gross per annum depending on profile and experience, complemented by objective-based bonuses
- Heartist card: employee rates at over 5,500 Accor hotels worldwide, as well as partner restaurants and activities
- Company mutual insurance and provident fund
- Accor training programme