Description
We're looking for a Computer Operations Analyst to join our Computer Services team, based from the NEXT Head Office in Leicestershire!
As a Computer Operations Analyst at NEXT, you'll play a crucial role in keeping our business moving smoothly 24/7. Working within a close-knit monitoring team of 13, you'll be responsible for the health and performance of our core IT infrastructure - ensuring our websites, retail stores, warehouses, and key third-party integrations stay online and perform flawlessly.
Responsibilities:
- 24/7 System Monitoring: Monitor core systems and infrastructure across both cloud (Microsoft Azure) and on-premises environments.
- Operational Execution: Execute day-to-day operational tasks, batch jobs, and system maintenance accurately, on time, and strictly in line with operating procedures.
- Server Administration: Perform server administration tasks, including App Pool resets, patching, and system troubleshooting across Windows Server, Mainframe, VMware, Akamai, and Citrix NetScaler platforms.
- Incident Management: Manage, log, and resolve incidents using ITSM tools like ServiceNow, upholding standard ITIL operational practices.
- Critical Decision-Making: Stand firm and make confident operational decisions during high-pressure moments (such as evaluating P1 incidents or initiating callouts).
- Cross-Team Collaboration: Collaborate with wider tech teams to ensure smooth rollouts, deployments, and seamless business operations.
- Operational Flexibility: Adjust shift patterns or remain available to support major system outages, critical rollouts, and ongoing business continuity.
Requirements:
- Technical Expertise: Solid technical exposure across IT Service Operations, server administration, and modern monitoring tools such as Dynatrace, Zabbix, or Grafana.
- Scripting & Server Knowledge: Practical understanding of PowerShell alongside foundational knowledge of Windows Server environments (Azure or on-premises).
- Communication: Clear, confident communication skills in written and spoken English to liaise effectively with team members and key stakeholders.
- Poise Under Pressure: Strong decision-making skills and the confidence to make sound judgements during critical system events.
- Organisation & Prioritisation: Excellent organisational skills with the ability to prioritise and manage multiple incidents in a fast-paced environment.
- Proactive Mindset: A results-driven approach with a proactive attitude and a genuine passion for learning new technologies.
- Teamwork & Flexibility: A supportive, friendly approach to working in a team, along with the flexibility required to support shift rotation and major system rollouts.
Benefits:
- 25% off most NEXT, MADE, Lipsy, Gap and Victoria's Secret products (*when purchased through NEXT)
- Company performance based bonus
- Sharesave scheme
- On-site Nursery available; OFSTED outstanding in all areas
- 10% off most partner brands & up to 15% off Branded Beauty
- Early VIP access to sale stock
- Access to fantastic discounts at our Staff Shops
- Restaurants with great food at amazing prices
- Access a digital GP and other free health and wellbeing services
- Free on-site parking
- Financial Wellbeing - Save, track and enhance your financial wellbeing
- Apprenticeship - Grow and develop on the job whilst gaining a qualification
- Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
- Support Networks - Access to Network Groups to empower and celebrate each other
- Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more