Description
West Midlands Police have completed a large-scale digital transformation programme, and therefore technologies such as Cloud, Artificial Intelligence, Automation and Mobility are no longer visionary – they underpin policing today.
The Service Management function within IT & Digital is responsible for the effective operation, support and maintenance of existing, operational technology systems, including but not limited to all Force applications, technology infrastructure (e.g. servers, databases, networks) and end-user devices (e.g. desktop PC’s, smartphones, tablets, Airwave terminals).
The Cloud Services Team is responsible for managing the force’s Office 365 and Azure provisions.
The post holder will report directly into the Cloud Services Team Manager but will be expected to work without direct supervision and will be required to make decisions.
Key Responsibilities:
- Provide specialist technical skills and knowledge that facilitate the security, integrity, availability and performance of the Force’s Cloud Technologies mainly Microsoft 365 and Azure Technologies
- Provide specialist technical skills and knowledge in Azure, including but not limited to: Subscriptions, Scale Sets, Virtual Machines, Storage, Sentinel and Backups
- Provide specialist technical skills and knowledge to support and maintain Microsoft 365, Including Teams, OneDrive, Exchange Online, SharePoint.
- Provide specialist technical skills and knowledge that facilitate the relevant incident, configuration, availability, capacity, continuity and release management in line with the ITIL framework;
- Provide and disseminate specialist/technical advice on issues relating to the department, interpreting or assessing customer needs and exercising judgment to make decisions when solutions are not obvious;
Essential:
- Knowledge of Cloud Technologies relating to the Azure Stack, including but not limited to: Subscriptions, Scale Sets, Virtual Machines, Storage, Sentinel and Backups
- Demonstrable experience in Supporting Microsoft Office 365 to an Enterprise Level Including Entra ID, Teams, OneDrive, Exchange Online, SharePoint
- Demonstratable Experience in Cloud Security Products Such as Defender and ATP
- Demonstrate experience in supporting Windows Technologies including Windows Server, Active directory, Group Policy and DNS.
Desirable Skills:
- Experience in Managing Devices in Microsoft InTune (Endpoint Manager), with prior knowledge of SCCM
- Experience in Identity Management solutions, such as SailPoint
- Understanding of ITIL framework;