Description
Job Overview
You will join the Platform Hiring Team at Wolt, a technology company that enables delivery services in multiple cities worldwide.
About the Team
The Platform Hiring Team builds a centralized hiring engine for scalable hiring roles across various businesses, including DoorDash, Deliveroo, and Wolt. You will be part of the team's system-facing execution arm, focusing on candidate delivery within the active hiring platform, Fountain.
Responsibilities
- Work within Fountain, Greenhouse, or future ATS systems to complete assigned workflows within agreed service windows and approved productivity standards.
- Review AI-supported recommendations, assess interview content, confirm eligibility and rehire status, and make final hiring decisions.
- Complete approved offer flows, escalate pipeline risks, system defects, scoring anomalies, compliance concerns, and recurring workflow friction to your Team Lead.
- Own assigned candidate cases across application review, candidate contact, interview coordination, progression, offer acceptance, system disposition, and accepted-offer handoff.
- Review platform and AI-supported recommendations using approved, job-related criteria.
- Maintain timely candidate communication, manage rescheduling or no-show recovery, and close cases professionally.
- Trigger approved offer videos or conduct offer calls based on the role, market, and candidate need.
- Maintain complete, accurate, and compliant candidate records in the active system.
- Escalate low pipeline, system defects, scoring anomalies, compliance concerns, and complex candidate cases.
- Support light sourcing, virtual attraction activities, or online events when assigned and trained.
- Identify workflow friction, recurring exceptions, and opportunities to improve platform design.
- Apply new workflows, playbooks, and quality standards consistently across supported markets.
- Flex across qualified pipelines based on capacity, language, time zone, and business priority.
Requirements
- Czech & Slovak language skills.
- Interest in learning more about recruitment.
- Strong attention to detail and comfort completing repeatable work at pace.
- Sound judgment and confidence making fair, evidence-based candidate decisions.
- Clear written and verbal communication with a strong candidate-service mindset.
- Comfort using applicant tracking systems or workflow tools such as Fountain, Greenhouse, or comparable systems.
- Ability to interpret performance data, follow documented standards, and escalate unusual results.
- Curiosity about automation and a commitment to responsible human review of AI-supported outputs.
- Ability to work collaboratively across cultures, time zones, and changing priorities.
Success Metrics
- Profiles and workflows completed against agreed capacity and service model.
- Candidate progression decisions meeting quality, fairness, and compliance standards.
- Candidate records being accurate, complete, and current.
- Candidate response time, offer handling, and queue aging remaining within target.
- Accepted offers moving through a complete, timely, and accurate downstream handoff.
- Escalations being timely, clear, and routed to the correct owner.
- Improvement ideas identifying measurable time, quality, or risk impact.