Description
Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do.
We're looking for a Head of Communications & PR, Italy to join our Rome or Milan team. This is a hybrid role. In this role, you'll help us build our public narrative, elevate our brand positioning, and safeguard our reputation in a key international market.
What You'll Be Doing
You'll be joining the International Communications team, acting as a crucial strategic partner to the Italian General Manager and local leadership team.
Here's what your day-to-day might look like:
- Strategic Reputation Management: Plan and execute local communications and PR strategies that align with global goals, proactively shaping Consumer, Policy, and Merchant narratives across Italy.
- Issues & Crisis Leadership: Lead crisis communications and manage sensitive topics, ensuring close alignment with local leadership and global teams during high-stakes situations.
- Media Relations & Ambassadorship: Build trusted relationships with key Italian media, act as a spokesperson, and coach local leadership for interviews.
- Agency & Digital Storytelling: Direct our local PR agency to deliver creative, digital-first B2B and B2C campaigns across earned and owned channels.
- Cross-Functional Policy Alignment: Partner with Policy, Legal, Marketing, and Operations to translate complex platform and economic topics into compelling public messaging.
- AI & Innovation: Leverage a range of AI tools to make your work more efficient, impactful, and creative.
What You'll Need to Thrive
Essential:
- Demonstrated PR Leadership: Significant experience leading external communications, crisis management, and media relations in-house or within an agency setting.
- Bilingual Fluency: Exceptional written and verbal communication skills in both Italian and English, with proven ability to distill complex topics for diverse audiences.
- Stakeholder & Agency Management: Proven ability to manage agency partners and navigate complex matrix environments with senior internal stakeholders.
- Media Network: Established relationships with key media outlets, journalists, content creators and commentators in Italy.
- Digital-First Approach: Experience leveraging social media platforms, online channels, and AI-driven tools to amplify media campaigns.
Nice to Have:
- Tech Sector Experience: Strong understanding of the technology, marketplace, or delivery platform sectors.
Why Join Us?
At Deliveroo, you'll do work that matters, solving real-world problems in a three-sided marketplace that's constantly evolving. We're food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:
- Make a visible impact every day: Your work directly improves experiences for customers, partners and riders.
- Learn fast in an entrepreneurial environment: Work close to the market with autonomy, pace and real responsibility.
- Build a career, not just a role: Stretch yourself, develop new skills and grow as the business evolves.
- Deliver together in an inclusive culture: Collaborative, values-driven teams that support how you work best.