Description
Mastercard is seeking a Product Design Program Manager to help scale the impact of its Global SME Customer Experience Design (CX&D) organization.
As a Product Design Program Manager, you will lead the operational rhythm of the design team, creating processes, planning frameworks, and cross-functional alignment needed to deliver high-quality experiences at scale.
Responsibilities:
- Drive planning, execution, and operational excellence across the CX&D organization.
- Partner with Design, Product, Engineering, and business stakeholders to align priorities and deliver strategic initiatives.
- Build scalable processes, tools, and governance models that enable efficient, high-quality design delivery.
- Manage timelines, dependencies, risks, and communications across complex programs.
- Support design system adoption, accessibility initiatives, and design operations best practices.
- Identify opportunities to improve team effectiveness through better workflows, tooling, and AI-powered ways of working.
- Foster an inclusive, collaborative, and high-performing culture through effective team rituals, communication, knowledge sharing, and cross-functional partnerships that amplify the impact of the design organization.
- Establish reporting, metrics, and operational insights that provide visibility into team health, delivery progress, and organizational effectiveness.
- Support capacity planning, prioritization, and resource management across the design organization.
Requirements:
- 6+ years of experience in Design Program Management, Design Operations, Product Operations, Program Management, or a related field.
- Experience supporting Product Design, UX, User Research, Content Design, or Design Systems teams within a product organization.
- Proven ability to lead complex, cross-functional initiatives involving Design, Product Management, Engineering, and business stakeholders.
- Demonstrated success building scalable operating models, processes, and frameworks that improve team effectiveness and delivery.
- Exceptional stakeholder management, facilitation, and communication skills, with the ability to influence outcomes without direct authority.
- Strong program management expertise, including planning, prioritization, risk management, dependency tracking, and execution within Agile product development environments.
- Proficiency with collaboration and planning tools such as Jira, Figma, Confluence, Miro, Airtable, Smartsheet, Asana, or similar platforms.
- Strong written and verbal communication skills, including the ability to synthesize complex information and communicate effectively with leadership teams.
- Demonstrated ability to act as a force multiplier for design organizations by improving operational excellence, enabling collaboration, and helping teams focus on high-impact customer work.