Description
Howden, a global insurance group, is seeking a dedicated and proactive Motor Trade Account Handler. This role is pivotal and will manage daily general enquiries, renewals, mid-term adjustments, obtaining quotations, closing sales, and cross-sales.
Responsibilities
- Assist in achieving client retention targets by providing an excellent level of service
- Undertake market exercises to establish competitive terms
- Obtain renewal terms and present to clients
- Assist with new business on occasions
- Produce and issue professional summaries and reports using Howden templates
- Issue renewal documentation in line with contract certainty
- Ensure premiums are collected prior to the commencement of cover
- Prioritise and handle all work promptly and accurately
- Handle all queries in a professional manner
- Record all relevant information, correspondence, and documentation on Acturis
- Produce accurate and professional documentation
- Process adjustments in line with procedures
- Actively cross-sell products from other divisions
- Refer all queries that fall outside own experience, knowledge, and authority to senior staff
- Liaise with and assist other branches and Group Resources as necessary
Knowledge
- Knowledge of Personal Lines Motor, Motor trade or Commercial Insurance and the CII’s Code of Ethics and GDPR
- Acturis (desirable)
Skills
- Accuracy and attention to detail
- Ability to process work quickly and efficiently
- Ability to prioritise work and meet deadlines
- Excellent client service skills
- Good negotiation and broking skills
- Excellent oral and written communication skills
- Ability to gather and analyse information from clients
- Ability to identify and respond appropriately to an individual client’s level of understanding
- Ability to persuade and influence others
Qualifications
- GCSE Maths and English (or equivalent)
- Cert CII (desirable)
What we offer
- A career that you define
- Opportunities for growth and development
- A culture that values diversity and inclusion