Description
Join Salesforce's Global Public Sector Solution Engineering team as an Account Solution Engineer and help institutions modernize operations, enhance learner experiences, and improve engagement through cutting-edge technology.
Responsibilities:
- Lead the Solution Cycle – Collaborate with account executives, product specialists, and partners to drive the technical aspects of the sales cycle from discovery to close.
- Understand Institutional Needs – Engage with education institutions to deeply understand their unique challenges and strategic goals, mapping them to Salesforce’s solutions.
- Position Salesforce as a Strategic Partner – Clearly articulate how Salesforce platform and products align to institutional initiatives.
- Apply Industry and Technical Expertise – Translate education business processes into impactful technology solutions, differentiating Salesforce capabilities to both technical and non-technical stakeholders.
- Support RFP and Proposal Processes – Lead the technical response to RFPs and RFIs, ensuring alignment with institutional priorities and clearly demonstrating Salesforce’s value.
- Collaborate Across Teams – Work effectively with account teams, solution specialists, professional services, and Salesforce partners to align Salesforce solutions with institutional needs.
- Stay Ahead of Industry Trends – Continuously build expertise in education challenges and technology trends, incorporating insights into solution recommendations.
- Achieve Performance Goals – Meet quarterly and annual objectives related to customer engagement, solution development, and revenue contribution.
- Invest in Professional Growth – Participate in training, certifications, and mentorship programs to continuously enhance expertise and effectiveness in the role.
- Drive Consumption & Value Realisation - Support consumption and activation efforts to drive product adoption and reduce attrition risk.
- Consumption Estimation & Use Case Scoping - Partner with account teams to define and document use cases, estimate credit consumption, and build consumption plans.
- Agentforce & AI/Data Use Case Expertise - Develop and present Agentforce and Data360 Cloud use cases tailored to education institutions.
Required Qualifications:
- B.S., M.S. or PhD in Computer Science, Software Engineering or MIS
- 7+ years of combined experience working with Salesforce or other CRM solutions, with a focus on education
- 5+ years of experience in solution engineering, consulting, enterprise software delivery, or customer success
- Artificial Intelligence and/or Data Certifications, Salesforce-preferred
- Deep understanding of education operations, including student lifecycle management and academic operations
- Strong technical acumen, with experience configuring and demonstrating Salesforce or similar enterprise platforms
- Exceptional communication and presentation skills
- Proven ability to lead discovery sessions and craft tailored solutions
- Experience with RFP and proposal processes
- Strong time management and prioritization skills
- Curiosity and passion for technology
- Collaborative mindset
- Open to travel for client meetings, presentations, and industry events, approximately 40%
The typical base salary range for this position is $134,750 - $180,250 annually. There is a different range applicable to specific work locations.