Description
Transform technology into opportunity as a BMC Remedy/Helix Developer at GDIT. Shape what's next for mission-critical government projects while shaping what's next for your engineering career.
The BMC Remedy/Helix Developer role is impactful to the mission of the NESD Helix engineering team. Responsibilities include:
- Providing accurate technical guidance on application and integration capability.
- Gathering requirements, preparing and delivering presentations and demos, conducting requirements gathering, writing requirements and design documentation, implementation guides, and test scripts.
- Developing workflow and integrations including building forms, fields, workflow in Developer Studio and Innovation Studio and building data import files for Foundation and Transactional Data.
- Developing RestAPI, WebService, and LDAP integrations between Helix and external applications/systems.
- Developing Digital Workplace Service Offerings.
- Working incident assignments, communicating with customers per defined methods and within service level agreement, creating follow-on change requests and jira stories to accommodate changes.
- Preparing and coordinating change requests, following prescribed operating procedures, maintaining and updating the Production environment, meeting key performance indicator thresholds.
- Multi-tasking on projects that include customer onboarding, ad-hoc requests, sustainment support, and continual service improvement initiatives.
- Identifying and communicating gaps between out of the box workflow and custom requirements. Working with teams to provide out-of-the-box solutions in order to minimize customization.
- Maintaining system integrity by utilizing defined configuration control practices and change management processes.
- Managing sprint load, forecasting work products and deadlines, executing to milestones and deadlines, keeping technical debt to a minimum, and providing product demonstrations of completed sprint products.
- Communicating verbally and in written form in a professional manner with customers, peers, and leadership.
- Participating in on-call rotation, daily scrums, sprint planning meetings, technical implementation reviews, approved service interruption change windows, and other requests as needed.
- Working in a remote team environment supporting scheduled and ad-hoc video/audio meetings.
To succeed, you'll need:
- 5+ years of software development experience.
- BMC Accredited Administrator or commensurate Remedy/Helix Developer Studio experience.
- Experience with SAAS solutions or AWS Cloud environments.
- Experience with BMC Remedy version 23.x or higher.
- Experience with ITIL methodologies, ITIL Foundation a plus.
- Experience with Helix/Remedy application process flows.
- Expert familiarity in one or more 23.x+ Helix applications.
- Experience with one or more of the following: Pentaho Spoon, BMC HDM, RestAPI or Webservices.
- Optional: Experience in other Helix applications.
- Experience working in an Agile project methodology environment.
- Excellent ability to communicate and convey ideas in verbal and written form.
- Ability to create and edit documents in Microsoft Word, Excel, and PowerPoint.
- Advanced ability to analyze data with Microsoft Excel or comparable tools.
- Ability to create and describe process flows in Microsoft Visio or comparable tool.
- Experience managing documents in Microsoft SharePoint.
- Working knowledge of relational databases.
- Understanding of networking concepts and OSI rules.
- Ability to utilize logging to troubleshoot issues.
- Experience providing demonstrations to customers.
- Experience gathering requirements from customers.
- Experience documenting requirements.
- Experience working with multiple projects and team members.
- Demonstrated ability to work productively in a remote location.
- CompTIA Security+ CE certification.
- BS degree; additional years of experience may be considered in lieu of degree.
The likely salary range for this position is $128,039 - $173,229.