Description
We're seeking a Commercial Operations Lead to join our Senior Leadership Team, driving revenue growth, margin profitability, and market expansion across diverse sales channels. You'll translate the JL Partnership plan into local, actionable strategy, taking accountability for critical paths to delivery and engaging your teams to deliver these.
Key Responsibilities:
- Hold shared accountability for the business unit's financial sustainability, profitability, and operational delivery of an exceptional end-to-end customer experience
- Own the full commercial lifecycle to drive revenue growth, margin profitability, and market expansion across diverse sales channels
- Set bold, ambitious revenue, margin & conversion targets, spearheading high-impact sales strategies to exceed performance expectations
- Shape a robust & repeatable process ensuring every opportunity moves efficiently from prospect to profitable, long-term customer
- Own the rigorous evaluation and selection of strategic supplier partnerships,balancing uncompromising product quality with competitive pricing to maximise commercial margins and supply chain reliability
- Manage supplier terms & conditions to ensure the relationship remains sustainable for both parties
- Accountable for bringing commercially viable products to market, ensuring accurate systemic setup
- Lead and manage a diverse team of Partners across complex commercial operations
Essential Skills/Experience:
- Proven track record of leading high-performing sales teams to deliver sustained revenue growth and expanded profit margins
- Proven track record of managing customer care teams that consistently deliver an industry-leading end-to-end customer experience
- Demonstrable experience of developing & translating strategic plans into commercial business activities
- Sound knowledge of Made to measure (M2M) and Filled Goods market
- Proven ability to lead complex commercial negotiations securing high-value agreements
Desirable Skills/Experience:
- Exposure to working in both Retail & B2B markets (Contracts)
- Extensive knowledge of the textile industry, sourcing and sales
- Large-scale project management experience