Description
As a Salesforce Product Administrator, you will be responsible for configuring, maintaining, and optimizing Salesforce platform solutions to support business operations and digital transformation initiatives within the financial services organization.
Responsibilities:
- Salesforce Configuration & Customization: Design and implement declarative Salesforce solutions using platform-native features to address business requirements.
- Production Implementation Validation: Develop and execute comprehensive testing protocols to validate Salesforce configurations before production deployment.
- Data Mapping & Integration Documentation: Create and maintain comprehensive data mapping documents for Salesforce Advisor Desktop data exchanges with upstream and downstream applications.
- User Adoption & Enablement: Monitor and track adoption metrics, user engagement, and feature utilization across assigned Salesforce platform areas.
- Business Requirements Translation: Partner with business stakeholders to understand operational needs, pain points, and regulatory requirements.
- Operational Support & Optimization: Provide ongoing technical support and troubleshooting for assigned Salesforce platform areas.
Requirements:
- 3+ years of experience as a Salesforce Admin, Product Admin, or similar technical platform role.
- Strong knowledge of Salesforce declarative customization and configuration best practices.
- Understanding of financial services industry compliance and security requirements.
- Demonstrated ability to manage user adoption and drive organizational change.
- Excellent analytical, communication, and stakeholder management skills.
- Proven problem-solving capabilities and attention to detail.
Nice-to-have:
- Salesforce Administrator Certification (ADM 201).
- Financial services industry experience.
- Experience with data mapping, ETL, or integration platforms.
- Knowledge of Salesforce Advisor Desktop and financial services solutions.
What’s in it for you?
- A comprehensive Total Rewards Program including competitive compensation and flexible benefits.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- Opportunities to do challenging work.
- Opportunities to build close relationships with clients.