Description
Our global marketing team champions the voice of the customer and serves as ambassadors of the brand through exemplary direct marketing campaigns.
The QA Analyst will carry out a variety of functions that ensure the proper collection of customer data to support key customer lifecycle activities such as billing, price increases, and customer communications.
You Will:
- Work with key marketing stakeholders and business analysts during requirement analysis
- Execute functional, integration, and end-to-end testing across web, desktop, and enterprise applications
- Validate user interfaces, business logic, and backend data
- Create and manage a test framework for validating the customer experience during and post subscription process
- Create and maintain clear and concise documentation around test plans, test results, schedules, milestones and deliverables
- Work with cross-functional development team to understand how they are building out functionality and the systems that are impacted
- Design positive and negative test cases for validating the customer experience prior to each technical release
- Support each technical release and perform validation on the functionality - pre and post release
- Prepare and deliver reports and recommendations that address existing and potential areas of improvement within the QA process
- Effectively communicate quality issues and recommendations to improve quality to Program Director and stakeholders
- Utilize AI-powered testing tools to enhance test generation and test execution automation
You Have:
- 2-4 years of ecommerce operations experience
- Knowledge of the ecommerce, direct to consumer space
- Experience in test case creation, execution, and documentation
- Project management skills to adequately plan testing around key release dates
- Strong technical skills
- Attention to detail and proficient quality assurance abilities
- Quick problem solving skills to address roadblocks and production issues
- Detail Orientation
- Strong written and oral communications needed
- Knowledge of technical infrastructure, technology testing and databases
- Experience with Agile, SQL, API testing tools
Our Benefits
- Comprehensive Healthcare Plans
- Paid Time Off
- Retirement Plans
- Comprehensive Insurance Plans
- Lifestyle Programs & Wellness Resources
- Education Benefits
- Family Care Benefits & Caregiving Support
- Commuter Transit Program
- Subscription Discounts
- Employee Referral Program
- Financial Health Programs
- Cybersecurity Protection