Description
The Wall Street Journal Leadership Institute is seeking a dynamic and resourceful Council Manager to support our executive peer communities.
In this role, you will be the central point of contact for a designated council members and their support teams, responsible for ensuring a high level of member engagement, satisfaction, and retention.
Responsibilities:
Member Engagement and Relations
- Set strategy for council growth and member satisfaction, working with the Council Chair to optimise council growth and member experience.
- Proactively drive engagement by encouraging participation in events, utilising non-event benefits, and building strong relationships with council members.
- Monitor engagement and retention, partnering with Member Services Associates to understand member engagement.
- Support sales to new members, working with the Council Chair and WSJLI's sales team to drive new membership acquisition.
- Develop and execute tailored engagement strategies based on member profiles.
- Collaborate closely with the Council Chair to foster a strong, cohesive community.
Programming and Content Curation
- Identify and match members to relevant programming and speaking opportunities that align with their expertise and the council's agenda.
- Source event speakers, working with WSJLI's Executive Producer and the Council Chair to recruit and secure qualified members.
Event and Summit Support
- Partner with the Council Chair to identify and recruit suitable members to serve as co-chairs for annual summits and major events.
Requirements:
- 7 years minimum relevant experience
- Bachelor's degree in Business, Communications, Marketing, or a related field preferred
- Proven experience in community management, account management, or a similar member/client-facing role
- Exceptional interpersonal and communication skills
- Strong organisational and project management abilities
- Experience with a CRM or membership management system
- Strategic mindset with the ability to identify opportunities for member value and engagement
- Proactive and self-motivated approach to work
- Ability to work collaboratively with a diverse group of stakeholders
Benefits:
- Comprehensive Healthcare Plans
- Paid Time Off
- Retirement Plans
- Comprehensive Medical, Dental and Vision Insurance Plans
- Education Benefits
- Paid Maternity and Paternity Leave
- Family Care Benefits
- Commuter Transit Program
- Subscription Discounts
- Employee Referral Program