Description
You will design and curate advisory board programs, orchestrate high-value feedback loops, and transform insights from customers and partners into actionable intelligence that shapes product roadmaps and validates positioning.
Responsibilities include:
- Customer Advisory Board Strategy and Execution: Define, develop, and manage a global CX Customer Advisory Board program. Manage and nurture a community of customers as trusted advisors.
- Partner Advisory Board Strategy and Execution: Define and champion a CX Partner Advisory Board across geographies.
- Community Engagement: Engage with and nurture practitioner programs like Cisco Communities and Ask Cisco IQ. Drive the engagement from CX Product Management and Marketing into the practitioner communities.
- Actionable Intelligence: Orchestrate high-value feedback loops to transform customer insights into actionable, data-driven intelligence. Drive stronger understanding of customer needs across CXPM, and synthesize customer and partner feedback to guide executive decisions and planning.
Minimum Qualifications:
- Bachelor’s degree + 12 years of related experience, OR Master’s degree + 8 years of related experience
- Proven experience leading portfolios of strategic programs with enterprise-wide impact, ideally within a large, matrixed organisation.
- Demonstrated experience building and implementing customer and/or partner advisory programs.
- Proven ability to manage end-to-end lifecycles for complex, cross-functional projects.
Preferred Qualifications:
- Excellent cross-functional collaboration, serving as a trusted advisor to executive leadership.
- Strong communication skills and proven ability to drive measurable impact through customer-led initiatives.
- Strategic thinker who prioritises customer points of view and uses data/AI to synthesise insights.
- Ability to thrive in a fast-paced environment and adapt to shifting priorities with operational complexity.
The starting salary range posted for this position is $174,600.00 to $235,000.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation, equity, or benefits.