Description
GitLab is seeking an Ecosystem Operations Specialist to support the execution of its Ecosystem go-to-market strategy. The successful candidate will be a trusted operational resource and first point of contact for sellers, Ecosystem Sales Managers, partners, and cross-functional teams.
The Ecosystem Operations Specialist will be responsible for:
- Executing partner-sourced and partner-influenced workflows, including intake, account and opportunity setup, deal registrations, and post-sales operational support
- Processing partner quote requests and preparing opportunities for closure with Sales, Deal Desk, Billing, and Finance
- Guiding partners, distributors, sellers, and Ecosystem Sales Managers through operational questions and identifying exceptions requiring commercial, policy, contractual, pricing, payment, or systems decisions
- Executing and improving partner program workflows, including onboarding, not-for-resale licensing, certifications, rebates, and channel price files
- Monitoring Salesforce and partner-management data for missing links, incorrect ownership, and recurring defects
- Building and presenting dashboards and business updates on backlog, aging, turnaround time, approvals, pipeline, attribution, data quality, compliance, and process health
- Investigating recurring friction and manual work, documenting root causes and operational requirements, testing process or system changes, and supporting automation and scalable self-service improvements
The ideal candidate will have:
- Relevant experience in partner operations, sales operations, deal desk, order management, finance operations, or a similar revenue operations environment
- Experience with enterprise quote-to-cash processes and configure, price, quote tools or other commercial systems in a channel or partner context
- Experience with Salesforce and partner-management systems or portals
- Strong analytical skills, including advanced spreadsheets and dashboard building in Salesforce or business intelligence tools
- Hands-on experience using generative artificial intelligence (AI) tools to improve operational productivity, quality, or scale
- Strong problem-solving skills, attention to detail, and the ability to prioritize requests, investigate issues, identify exceptions, and escalate decisions to the appropriate owner
GitLab offers a range of benefits, including flexible paid time off, team member resource groups, equity compensation, and employee stock purchase plans.
The base salary range for this role is $86,400-$146,400 USD.