Description
Leidos is seeking a Site Operations Lead to support a government site group at Point Loma as one of the key members of the Field Services team.
The Site Operations Lead will be responsible for the tactical leadership and operational oversight of the Point Loma Site Group, driving deployment velocity, enforcing Service Level Requirements (SLRs), and directing the daily workflow of the Field Services technician team.
Primary Responsibilities
- Direct and lead all daily IT Field Services operations across the Point Loma Site Group (7 locations, 20+ military bases), ensuring continuous alignment with DoD and SMIT contract requirements.
- Manage and enforce strict Service Level Requirements (SLRs/SLAs) by monitoring the HPSM queue, break-fix incidents, and prioritizing VIP/Executive hardware deployments.
- Mentor and lead a blended workforce of 25+ Leidos employees and Subcontractors across multiple vendor contracts.
- Develop, maintain, and enforce localized Standard Operating Procedures (SOPs) for hardware lifecycle management, C2MOC 24/7 watch floor scheduling, and VIP escalation workflows.
- Generate and consolidate daily/weekly operational reports, tracking site-wide ticket burn-down rates, pending deployments, and critical SLA vulnerabilities for Site Leadership.
- Conduct synchronization meetings with Technical Leads to align operational priorities, balance workloads, and identify systemic bottlenecks in the deployment pipeline.
Basic Qualifications
- US Citizen
- DoD Secret Clearance
- HS diploma with 5+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience
- Valid DoD 8570 IAT Level II: Security+ or higher Certification
- Must demonstrate expertise in IT Enterprise Operations
- Excellent customer service skills
- Excellent oral and written communication skills
Preferred Qualifications
- Prior experience supporting the Navy Marine Corps Intranet (NMCI) or similar DoD enterprise networks.
- Experience utilizing enterprise IT Service Management (ITSM) tools such as HPSM or Helix.
- Organized and detail-oriented
- Strong leadership skills
- Self-motivated/ self-directing
- Strong collaboration, prioritization, and adaptability skills required. Relationship building
- Ability to manage and prioritize own work, and that of their team
- Independent decision making
- Analytical thinking; thinking out of the box
- Ability to effectively communicate with all organizational levels (SME to Senior Management)
The hourly pay range for this position is $30.86-$40.87.
Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.