Description
As part of the Service Management Solutions team, the Manager, IT Asset & Configuration Management Lead is responsible for the strategy and operational execution of Pfizer Digital's Hardware Asset Management (HAM), IT Asset Management (ITAM), and Configuration Management processes.
Key responsibilities include:
- Owning end-to-end delivery of IT Asset Management (ITAM) and Configuration Management processes for Pfizer Digital
- Acting as Product Manager for Hardware Asset Management (HAM) on ServiceNow
- Running CMDB/HAM data remediation and enrichment to ensure Completeness, Correctness, and Compliance
- Managing hardware model normalization and CI data standards across the ServiceNow CMDB
- Onboarding and governing new Configuration Items (CIs) from business areas outside Digital
- Leading UAT planning and execution for ITAM, Configuration, and HAM within major ServiceNow platform releases
- Serving as the enterprise point of contact for ITAM/Configuration/HAM implementation questions across Pfizer
- Owning the knowledge base and enablement materials for ITAM/Config/HAM
Basic qualifications:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field
- 4+ years of relevant IT experience, including direct process-ownership experience in IT Asset Management and/or Configuration Management
- 2+ years' hands-on experience with ServiceNow ITAM/HAM administration, configuration, or product management
- Working knowledge of CMDB/CSDM design principles and asset/configuration data-quality practices
- Demonstrated experience leading or contributing to UAT and release-readiness activities for enterprise platform rollouts
- Strong written and verbal communication skills
- Demonstrated ability to deliver through cross-functional teams without formal authority over them
- Ability to build, read, and interpret ServiceNow dashboards and reports
- Demonstrated ability to work in an agile work environment
Preferred qualifications:
- ServiceNow Certified System Administrator (CSA), or a Certified Implementation Specialist (CIS) credential in ITAM/HAM
- Lean Six Sigma Green Belt (or higher) or an equivalent process-improvement credential
- ITIL 4 Foundation certification (or equivalent ITSM framework knowledge)
- Agile/Scrum credentials (CSM, CSPO, or PSM)
- Exposure to Software Asset Management (SAM) concepts or tooling
- Experience operating in a regulated / GxP environment
- Prior experience coordinating delivery-partner or contractor resources