Description
The Associate Director Resilient Operations is a pivotal and strategic role within our Global Supply Chain Digital & Tech (GSC D&T) site tech Resilient Operations team, tasked with driving key initiatives that enhance operational resilience, efficiency, and innovation across the global supply chain.
This role focuses on the implementation and improvements of tools and services, such as ServiceNow for Operational Technology (OT), ensuring standardization and optimization of critical service management processes for asset inventory, incident management, change management, and risk and vulnerability management.
The leader will play a vital role in bridging the gap between IT and OT systems, enabling seamless integration and consistent service management practices across diverse environments.
Key responsibilities include:
- Developing and rolling out a new IT service-management governance for GSC D&T that aligns with ITIL best practices and GSK standards
- Ensuring compliance with regulatory and security standards during ServiceNow implementation and operations
- Collaborating with Engineering teams and the ServiceNow Product Team to ensure continued integration on IT and OT asset resilience
- Identifying, planning, and implementing process improvements to enhance the resilience and efficiency of global supply-chain operations
- Leveraging advanced technologies such as gen AI to accelerate incident resolution and root-cause analysis
The ideal candidate will have:
- A Bachelor’s degree in computer science, Software Engineering, Engineering, Information Technology, Manufacturing Systems, or related technical discipline
- Minimum 8+ years of professional experience and at least 3 years in a similar service management role
- Experience in implementing and managing ServiceNow capabilities
- Experience in working with ServiceNow in OT environments