Description
Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
The Legal Operations Officer plays a critical role in enabling the Legal function to operate efficiently, consistently, and at scale. By managing and responding to legal requests from third parties and internal stakeholders across multiple jurisdictions and entities (not only Brazil), you ensure that requests are handled accurately, within defined timelines, and in line with legal, regulatory, and internal requirements.
Key Responsibilities:
- Monitor, triage, and respond to civil third-party information requests, court orders, subpoenas, tax authority requests, insolvency cases, and freezing orders.
- Meet strict productivity, quality, and SLA standards while managing multiple priorities and tracking personal KPI performance.
- Assess risks within requests, maintain meticulous audit trails and records, and escalate complex or high-risk cases to Legal Counsel or senior stakeholders when needed.
- Take end-to-end ownership of civil claims, litigation support requests and claims against Wise, ensuring thorough investigation, comprehensive information gathering and accurate, well-evidenced responses.
- Act as the primary point of contact for external public authorities and third parties.
- Support process improvements, update team documentation/knowledge management, assist with onboarding new team members, and contribute data for audits and reporting.
QUALIFICATIONS:
- Relevant Background: Experience handling legal, regulatory, compliance, or complex operational requests in a regulated environment.
- English & Communication: Strong written English with the ability to draft clear, accurate, and professional responses for external third parties and internal stakeholders.
- SLA & Volume Management: Proven ability to manage multiple competing deadlines simultaneously, balancing speed, high quality, and strict SLAs.
- Attention to Detail & Auditability: High precision with a strong track record of maintaining accurate records and clear audit trails across multiple systems.
- Analytical Thinking & Research: Skilled in conducting initial research, applying documented guidance, and using structured thinking to solve complex cases.
- End-to-End Ownership & Judgment: Strong accountability to drive matters from assessment to completion, balancing operational efficiency with sound risk assessment (and knowing when to escalate).
- Adaptability & Resilience: Thrives in fast-paced environments, managing shifting priorities, high volumes, and time-sensitive incidents with a calm, collaborative mindset.
- Continuous Growth: Open to QA feedback, operational data, and continuous learning to consistently improve performance and support wider team priorities (Privacy, Legal, CoSec).
Nice to Have:
- Relevant Exposure: Prior experience with multi-jurisdictional legal requests, court orders, subpoenas, tax inquiries, insolvency, or civil claims.
- Industry & Tools: Background in financial services/global regulated environments and hands-on experience with Zendesk (or similar case-management tools).
- Communication & Data: Direct experience drafting responses for courts, law firms, or public authorities, using QA feedback and data to optimize ways of working.
Benefits:
- Health and dental allowance for you and your dependents
- Company-paid: Life Insurance, and an EAP program
- Paid time off: 30 days vacation + 3 “Me” days + 1 volunteer day, annually
- A paid 6-week sabbatical leave after four years
- 8-weeks of paid parental leave, after a year with us and child care assistance
- Transportation vouchers
- Meal (708 BRL per month) and food (1,166 BRL per month) vouchers
- TotalPass access to 3,500 gyms and studios throughout Brazil