Description
We are seeking a high-impact Claims Manager to lead a high-performing team within our Commercial Claims Division. As a Claims Manager, you will take full ownership of a team of Claims Executives and Handlers, driving performance, strengthening capability, and shaping meaningful career progression.
Key duties and responsibilities:
- Lead, inspire, and develop a team of Claims Executives and Handlers
- Conduct regular 1-2-1s, performance reviews, and skills gap analyses
- Take full ownership of day-to-day Claims team operations
- Support and implement operational strategy, policies, and procedures
- Drive a culture of accountability, continuous improvement, and high performance
- Identify process inefficiencies and performance trends
- Collaborate effectively with internal stakeholders
- Build and maintain strong internal and external relationships
- Manage and resolve client complaints
Requirements:
- Minimum of 3 years' experience in a leadership or managerial role within the commercial claims insurance market
- Cert CII qualified (or working towards)
- Proficient in Microsoft Office and data/reporting tools
- Strong understanding of general insurance principles and commercial claims handling
- Knowledge of relevant legal and regulatory frameworks
What we offer:
- A career that you define
- Reasonable adjustments to ensure the position aligns well with your needs