Description
The Novotel Paris Est Centre de Conférence, a major hotel in eastern Paris, is seeking a part-time Receptionist.
Job Overview The hotel features 609 spacious rooms, 18 meeting rooms, an amphitheatre, a bar, and a restaurant, making it a unique venue.
Key Responsibilities
- Provide a warm, efficient, and quality welcome to guests
- Perform computer and administrative procedures for check-in/check-out on the hotel's system
- Verify client guarantees and reservations
- Monitor guest stays by communicating important information to colleagues and superiors
- Respond to phone calls and take bookings
- Manage personal cash register
- Respond to client requests and ensure follow-up for their satisfaction
- Inform clients about tourist information
- Work on projects assigned by management
- Apply brand and hotel policies for client control and security
- Ensure special client requests are transmitted to relevant services
- Embody the Heartist spirit in interactions with clients
Commercial/Sales
- Know the hotel services, inform clients, and encourage them to use these services
- Propose bookings to clients
Cross-Functional
- Collaborate closely with hotel services
- May temporarily replace team leaders in their absence
Hygiene/Safety/Environment
- Maintain workspace cleanliness and equipment functionality
- Know and apply fire evacuation procedures
- Understand and apply Planet21 program policy
- Apply safety rules for client reception, especially for disabled clients
Requirements
- Mandatory English proficiency
- Second language proficiency an asset
- Customer service and hospitality mindset
- Computer skills (word processing, spreadsheets, OPERA CLOUD)
- Excellent communication and interpersonal skills
- Ability to work effectively in a team and show initiative
- Organised and rigorous with flexibility and versatility
What We Offer
- Performance-based bonuses
- Heartist card for Accor benefits worldwide
- Meal allowance
- Staff cafeteria with subsidised meals
- Internal laundry and work uniform cleaning