Welcome Coordinator

We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.

As a Welcome Coordinator at Oak Street Health, you will be the face of our clinic, creating positive and lasting impressions on our patients and community members. You will perform high-touch tasks, such as scheduling, managing phone calls, and handling daily administrative workflows.

Core Responsibilities:

• Welcome patients and guests
• Conduct visit check-in and assist patients with required forms
• Collect co-pays
• Update patient information and make changes in the electronic medical record platform
• Schedule and reschedule appointments within the electronic medical records platform
• Manage phone lines by answering, taking messages, and conducting outbound calls as instructed
• Manage faxes in the electronic fax platform
• Maintain the cleanliness of the Welcome and Community Room areas
• May be required to float to other centers in the region on an infrequent basis
• Other duties as assigned

What we're looking for:

• Strong computer skills and basic knowledge of Google and/or Microsoft Office Suite
• Professional phone etiquette
• Ability to multi-task and prioritize efficiently
• Problem-solving skills, with the desire to gain knowledge and technical abilities to tackle daily challenges
• Ability to remain in a stationary seated position for 6 to 7 hours of an 8-hour workday while continuously operating a computer, phone, and standard office equipment
• US work authorization

Preferred Skills:

• Experience in a customer service setting
• Some college
• Fluency in another language is a plus

Benefits: This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Pay Range: $17.00 - $31.30 per hour